Privacy Policy

Last Updated: [20-03-2025]

Bluehill Botanicals (“we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit and interact with our website, bluehillbotanicals.com. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information:
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing and shipping address, and payment information. This information is primarily collected during account registration, order placement, and any interactions through contact forms or customer service.

Non-Personal Information:
We also collect non-personal information automatically as you navigate through the site. This includes IP address, browser type, pages visited, time spent on pages, and other related data. This information is collected using cookies and similar tracking technologies.

Cookies and Tracking Technologies

We also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. You can adjust your browser settings to refuse cookies, though this may impact your experience on our site.

Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party providers who help us manage operations, including payment processing, shipping, data analysis, and marketing.
• Legal Requirements: In compliance with legal obligations or as required by law to protect the safety, rights, or property of Shivanjali Crafts or others.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. While we strive to protect your data, please note that no online transaction is completely secure.

Your Rights

You have certain rights regarding your personal information:

• Access and Update: You may access, correct, or update your personal information by logging into your account.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in any email we send.
• Request Deletion: Subject to legal obligations, you may request deletion of your personal data by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as WordPress.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

  Children’s Data

  The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

  As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

  • • • • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
        • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
        • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
        • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

       

    You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

    We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

    Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices. We will post any updates on this page, and the “Last Updated” date will reflect the policy’s most recent revision.

    Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

    Email: info@bluehillbotanicals.com
    Address: D.No.2/390 A, Pudumund Post, Adasholai, Ooty, The Nilgiris -643007.

    By using our website, you agree to this Privacy Policy. Thank you for trusting Bluehill botanical with your information and for supporting our mission.